Refund and Returns Policy
Refund and Returns Policy
Thank you for choosing our natural stone slabs and tiles for your projects. As suppliers of premium quality natural stone products, we take pride in offering materials that enhance the beauty and durability of your spaces.
Returns Policy:
Please note that due to the nature of our products and the intricacies involved in handling natural stone, we do not accept returns once the products have been delivered and accepted by the buyer. We strive to ensure the highest standards of quality control throughout our supply chain to deliver products that meet or exceed your expectations. However, should there be any issues with the quality or suitability of the products upon delivery, please contact our customer service team immediately for assistance.
Refund Policy:
As part of our commitment to customer satisfaction, we will address any concerns regarding product quality or discrepancies in the order. In the rare event that there is a significant issue with the products supplied, we will review the matter on a case-by-case basis to determine the appropriate course of action. Refunds will only be considered under exceptional circumstances and at the discretion of our management team.
Product Quality and Expectations:
It is important for buyers to understand that natural stone products may exhibit variations in colour, texture, and veining, which are inherent characteristics of the material and add to its unique charm. Additionally, due to the fragile nature of natural stone, it is common to expect up to 10% breakage or damage during transportation and handling. We recommend that buyers anticipate such occurrences and plan their projects accordingly.
We appreciate your understanding and cooperation regarding our refund and returns policy. Should you have any questions or require further clarification, please do not hesitate to reach out to our customer service team, who will be happy to assist you.
Thank you for choosing Arihanta Industries for your natural stone needs.
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Contact us for questions related to refunds and returns.
